Keep recurring revenue.
Build your service with an agreed partner margin and less daily backup work.
For ICT resellers & MSPs
Grow your business.
We take care
of recovery.
Keep your client relationship and recurring revenue. We take operational responsibility for your agreed backup and recovery service, so you can grow without building a recovery team.
Fully managed · Our own technology & private cloud · Delivered through you
A scenario worth thinking through
MONDAY · 09:07
Your client’s servers have gone down.
Where will they work this afternoon?
You’re the one they’re calling.
Your ICT teamCustomer relationships & everyday IT
Immutec recovery teamPreparation, recovery & the return home
Your promise to your client.Our specialists behind it.
Your clients. Your recurring revenue.
Our backup and recovery responsibility.
More room for your team to grow.
The pressure on a small ICT team
One client down.
Your whole team under pressure.
A difficult restore can pull your best engineers away from every other client. These three questions show where recovery depends on time, people or capacity you may not have.
A starting point for a conversation
Choose your answers to see what we could work through together.
Your answers stay on this page unless you choose to email them. This is a conversation starter, not a technical assessment.Put a specialist team behind your promise
Your client relationship.
Our recovery responsibility.
Hand daily backup management, checks and agreed restore work to Immutec. When recovery is needed, our specialists lead the agreed recovery work from start to finish.
The work and operational responsibility move to us. Your client relationship stays with you.
Independent from everyday production IT
A dedicated recovery partner gives you a separate team and environment to turn to. Access, responsibilities and escalation are agreed before an incident.
WHO TAKES CARE OF WHATDefined in our service agreement
You own the client relationship
Everyday IT, client coordination and changes to the production environment.
We own the agreed recovery work
Backup operations, checks and restores. Where DR is included, failover and the return to production too.
We agree the plan together
Coverage, recovery priorities, capacity, access and authorisation, with your client.
What this changes for your business
Give your team room to grow.
Take on more demanding clients.
Offer enterprise recovery without building a recovery department or data centre.
Back up your key engineer.
Put a dedicated team behind work that otherwise rests on one or two people.
A practical way to begin
Start with one client.
Build from there.
Get to know our team through a familiar service, or bring a recovery challenge you already need to solve. We define the scope and a practical first restore test together.
AN EASY FIRST STEP
Microsoft 365 backup
A familiar service. A manageable first step. See how we protect a client and handle a restore before expanding the partnership.
- Microsoft 365 data and basic Entra ID (Azure AD) backup
- Immutable protection in our own private cloud in the Netherlands
- Backup operations, checks and restores managed by our team
One client first. More services when you’re ready.
WHEN YOU NEED RECOVERY CAPACITY
Server backup & disaster recovery
Bring a client whose recovery puts pressure on your team. We’ll map the backup, capacity and recovery work that Immutec can take over.
- Managed server protection, with an optional local backup copy
- Recovery locally or in our data centre, with the required network connectivity
- Managed failover and return to production within the agreed scope
Start with the client you’re most concerned about.
The platform behind both services
Our technology.
Our infrastructure.
Our responsibility.
We build and operate the full backup and recovery stack. Our software, private cloud and recovery environment give our specialists control across protection, investigation and recovery.
Our backup & recovery softwareOur private cloud in the NetherlandsOur recovery infrastructureOur specialist team
For clients with disaster recovery, we carry the process through.
From the protected backup to a controlled return to production.
Protect
Keep immutable recovery points in our private cloud, with a local copy when required.
A protected starting pointAssess
Reassess earlier backups for newly known threats and suspicious changes. Investigate in isolation where needed.
Evidence to guide recoveryRecover
Run recovery VMs locally or in our data centre, with the planned capacity and network connections.
Systems and network togetherReturn
Bring changes made during DR back to the source and coordinate the return to production.
Managed failbackRecovery starts from an available backup point. We agree and test recovery objectives for each client.
Explore the capabilitiesFor your technical team
The capabilities behind
your recovery plan.
Your technical team can explore the functions below. We confirm which capabilities, platforms and recovery objectives fit each client’s service.
Discuss one client01 / PROTECTIONBackup & data integrity
- Immutable recovery points
- Preserve protected backups while recovered workloads run.
- Local & private cloud copies
- Store backups in Immutec’s own private cloud, with an optional local copy.
- Microsoft 365 & identity backup
- Protect Microsoft 365 data, including basic Entra ID (Azure AD) backup within the agreed scope.
- Restore integrity checks
- Verify restored content against the selected backup to help confirm data integrity.
02 / CONTINUITYRecovery, failover & failback
- Local or data centre recovery
- Start recovery VMs on the client’s backup server or in our data centre.
- Cross-hypervisor recovery
- Recover virtual machines across supported hypervisor environments.
- IP & VLAN continuity
- Restore the required network presence so recovered systems can reconnect with the client’s environment.
- Scalable recovery resources
- Allocate recovery compute and capacity to the agreed workload requirements.
- Managed return to production
- Synchronise changes from DR back to the source environment and coordinate the return to service.
03 / CYBER RECOVERYThreat detection & investigation
- Retrospective threat checks
- Reassess historical backups against newly identified malware indicators.
- Suspicious content flagged
- Identify affected recovery points and keep flagged malware out of the selected restore.
- Ransomware change analysis
- Examine changes across backup history for signs of ransomware activity.
- Isolated investigation
- Inspect historical systems in isolation and narrow down when suspicious activity began.
04 / MANAGED OPERATIONSChecks, testing & accountable delivery
- Specialist backup management
- Our team takes responsibility for the agreed daily backup operations, checks and restore work.
- Recovery validation
- Test the agreed recovery scenario against the client’s systems, applications and network dependencies.
- Defined recovery objectives
- Agree recovery point and recovery time objectives (RPO and RTO) for the selected service and environment.
- Coordinated incident recovery
- Work to agreed priorities, authorisations and escalation paths, with Immutec leading its recovery scope.
We confirm supported platforms, coverage, capacity and recovery objectives together for each client.
Before we start
A few practical details.
Clear expectations make a better partnership.
Does the customer relationship stay with us?
Yes. You keep the customer relationship. We agree support, communication and escalation with you, so your client knows who does what.
How is the responsibility handover defined?
The service agreement defines the operations Immutec takes responsibility for: backup management, checks, restores and, where included, DR and failback. Your team continues to manage production IT and client coordination. Coverage, recovery objectives and authorisations are agreed upfront.
How do we know the recovery plan works?
We agree a recovery test for the selected service and client environment. For server recovery, that includes the relevant applications and network dependencies. Recovery time depends on the design, available backup point and incident; a cyber incident also requires assessment of the recovery point.
Where is our client’s backup data held?
In Immutec’s own private infrastructure in the Netherlands, with an optional local copy for server backup. Backup assessment and investigation take place within our infrastructure.
Your next step
One client.
One clear plan.
Bring a real client. We’ll work through what they need, what your team handles today and what Immutec can take over.
- 01Understand the client’s recovery needs.
- 02Agree our responsibility and your partner margin.
- 03Plan the first restore test.
Where would you like to start?
We’ll help you choose a practical first step for one client.
Discuss one client Opens an email draft for you to review and send.Prefer a call? +31 (0)85 482 3400
Use our contact form